Privacy policy
Hawks Facilities Management respects your privacy. This policy explains what personal information we collect through this website, why we collect it and how we handle it, in line with the Australian Privacy Principles.
What we collect
When you send an enquiry we collect the details you provide: your name, phone number, email address, suburb, the service you are interested in and any message you write. Our server also records your IP address and browser type with the enquiry to help us prevent spam and misuse.
How we use it
- To respond to your enquiry and prepare a quote.
- To provide and manage the services you ask for.
- To keep records of our dealings with you.
- To protect the website against spam and abuse.
We do not sell your personal information, and we do not use it for unrelated marketing.
Who we share it with
We only share your information where it is needed to deliver a service you have requested, for example with a licensed technician attending your property, or where we are required to by law. Our website and email are hosted by third-party providers who store data on our behalf.
Third-party services on this site
This website embeds Google Maps to show our service area and loads fonts from Google Fonts. If you contact us through WhatsApp, your messages are handled by WhatsApp under its own terms. These providers may collect information such as your IP address under their own privacy policies.
Storage and security
Enquiries are stored in a secured database with access restricted to our staff. We keep enquiry records only for as long as we need them for the purposes above or as required by law.
Access and correction
You can ask to see the personal information we hold about you, or ask us to correct or delete it, by contacting us using the details below.
Contact
Hawks Facilities Management
Wollongong NSW 2500
Phone: 0414 558 678
Email: info@hawksfm.com
Last updated October 2026.